Returns and Refund Policy

Customer satisfaction is very important to us here at Revel Fitness. We want you to value and love our devices as much as we do. 

If by chance you are not satisfied with our product, you have a 30 day money-back guarantee.

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For orders made directly through us:

 

1. Returns are accepted within the first 30 days from the date of purchase.

 

2. Send us an email within the timeframe, and a member of the Revel Fitness team will provide you with a Return Authorization Form(RAF) to fill out and send back to us. 

• Make sure to include RAF paperwork with your return

• Please keep in mind, we don’t cover the shipping cost for the returned device

• Save tracking information as we're not responsible for lost packages by the carrier. 

 

3. Once the returned devices arrive at our warehouse, it will take approximately 2 business days to process a refund.

 

4. Once a refund is issued, it may take up to 5-7 business days for it to reflect in your original method of payment.

Please note all returns must include a Return Authorization Form. We must receive the items within 30 days of purchase. Please reach out to our Customer Experience Team via email at support@revelfitnessco.com