Help Center

• We are located in the south west corner of the United States.

• Free expedited shipping to North America is included for every purchase.

• We ship to all locations worldwide, and provide discounted rates for customers outside of N. America.

Due to constraints caused by Covid-19 on our supply chain, our next shipment is expected to arrive in 3 weeks. For all of our customers who pre-order a device during this time, we will upgrade your shipping speeds at no additional costs.

• All orders placed online are shipped within 24 hours.

• Shipping time within N. America varies by location, but is typically 3-4 days.

• For all orders placed outside of N. America, you are able to choose your preferred shipping preference at a discount.

North America

• All orders placed within North America qualify for free 3 day shipping.

Outside North America

• We offer discounted shipping rates for orders shipped outside of North America, you may select your preferred shipment method.

• If your country requires customs fee's, you will be required to pay them.

• Once you place your order, we will ship out your product within 1 business day. Once it is shipped, we will provide you with a shipping number.

• Reach out to support@revelfitnessco.com if you have any questions about your order.

• When your order is ready for shipment, you'll receive email notifications with tracking and delivery updates. Reach out to support@revelfitnessco.com if you have any questions about your order.

• We pride ourselves in our customer service.

• We know the pressures of ordering online, so if you have any questions or have any issues with your order please feel free to reach us at support@revelfitnessco.com

• Each of our physical products comes with a 1 year warranty, certifying that none of our products will come with manufacturer defects or issues. 

• Ensuring you the peace of mind knowing that your product will last.

• You are free to travel with the the Revel Percussion gun. If you plan on flying, make sure to include it in your carry-on bag.

Customer satisfaction is very important to us here at Revel Fitness. We want you value and love our devices as much as we do. 

If by chance you are not satisfied with our product, you have a 30 day money-back guarantee.

For orders made directly through us:

1. Returns are accepted within the first 30 days from the date of purchase.

2. Send us an email within the timeframe, and a member of the Revel Fitness team will provide you with a Return Authorization Form(RAF) to fill out and send back to us. 

• Make sure to include RAF paperwork with your return
• Please keep in mind, we don’t cover the shipping cost for the returned device
• Save tracking information as we're not responsible for lost packages by the carrier. 

3. Once the returned devices arrive at our warehouse, it will take approximately 2 business days to process a refund.

4. Once refund is issued, it may take up to 5-7 business days for it to reflect in your original method of payment.

Please note all returns must include a Return Authorization Form. We must receive the items within 30 days of purchase. Please reach out to our Customer Experience Team via email at support@revelfitnessco.com